{"id":4307,"date":"2017-05-18T02:30:03","date_gmt":"2017-05-18T02:30:03","guid":{"rendered":"http:\/\/demosite.teamsuccess.com.au\/?page_id=4307"},"modified":"2018-03-07T02:55:31","modified_gmt":"2018-03-07T02:55:31","slug":"faqs","status":"publish","type":"page","link":"https:\/\/qldtrophies.com.au\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column][vc_custom_heading text=&#8221;Frequently Asked Questions:&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_toggle title=&#8221;Store Opening Hours&#8221; el_id=&#8221;1495074278310-b6faa499-2542&#8243;]You can visit us in-store and\u00a0browse the showroom from Monday to Friday between 8:30am &#8211; 5pm.<\/p>\n<p>If you require our urgent assistance please send an SMS message to 0439 386 218 000 and one of our team will get back to you.<\/p>\n<p>After hours viewing is available by prior appointment only.<\/p>\n<p>Shop online 24\/7[\/vc_toggle][vc_toggle title=&#8221;Delivery Details&#8221; el_id=&#8221;1495074786735-0f019c4a-06c2&#8243; css=&#8221;.vc_custom_1509078202091{padding-top: 10px !important;padding-bottom: 10px !important;}&#8221;]Our team can arrange to have your courier service pick up your order on your account or we can arrange delivery with our preferred transport methods below:<\/p>\n<p><strong>Express Post<\/strong><br \/>\nWe can arrange for Australia Post\u00a0deliver to any address using Express Post. These parcels are delivered within 1-2 working days in cities and major regional areas.<\/p>\n<ul>\n<li>Capital Transport are used for standard inner city deliveries, urgent and door-to-door deliveries,<\/li>\n<li>Couriers Please are used for the greater Brisbane area and inner city deliveries if not urgent.<\/li>\n<li>Fastways is our preferred method of delivery for Sunshine Coast and Gold Coast areas.<\/li>\n<li>Couriers Please and Fastway are available for interstate deliveries.<\/li>\n<\/ul>\n[\/vc_toggle][vc_toggle title=&#8221;How To Order&#8221; el_id=&#8221;1495075131065-31f69199-f75b&#8221;]\n<ol>\n<li>On the product page select your preferred size.<\/li>\n<li>Check\u00a0the appropriate &#8216;radio button&#8217; with your selection for product add-ons.<\/li>\n<li>Enter your engraving\/printing details<\/li>\n<li>Upload artwork\/logo images<\/li>\n<li>Add the product to your order an click on the cart link. This will email us your quote request.<\/li>\n<\/ol>\n<ul>\n<li>From here one of our team members will reply with a quote that you can adjust if necessary before placing your order.<\/li>\n<li>If you created an account at the checkout page then you can make any adjustments to our quote before confirming your order.<\/li>\n<li>Payment terms will be noted on your quote for you to select prior to confirming your order.<\/li>\n<\/ul>\n[\/vc_toggle][vc_toggle title=&#8221;Payment Terms&#8221; el_id=&#8221;1495090109118-12abdf57-c658&#8243;]Online Orders:<br \/>\nOrders placed online may require payment at the check out.<br \/>\nAlternatively, pre-approved account holders can select to pay on account. All accounts are on a 7 day trading term.<\/p>\n<p>In-store Orders:<br \/>\nNon-account holders &#8211; Payment is required prior to\u00a0pick-up. Goods will be released when\u00a0funds have been cleared in our bank account.<br \/>\nAn invoice with the balance owing will be forwarded to you on confirmation of your order.<\/p>\n<p>Account holders: Our standard trading terms for account holders are payment within 7 days of the invoice date. Extensions to this must be requested at placement of the order.<\/p>\n<p>Purchase order numbers must be supplied for all schools and government agencies at placement of an order to be eligible for account terms.<\/p>\n<p>We accept payment via the following methods:<br \/>\nEFTPOS, VISA\/MASTERCARD, AMEX, CHEQUE and DIRECT DEPOSIT.[\/vc_toggle][vc_toggle title=&#8221;Confidentiality&#8221; el_id=&#8221;1495090519296-a3ab41ff-663a&#8221;]All employees of this organisation sign their name to a confidentiality agreement whereby they\u00a0guarantee\u00a0not to share your information with any individual or media representative.<\/p>\n<p>We hold the utmost respect for your privacy and your information will never be shared with third parties.<\/p>\n<ul>\n<li>The details of your order will only be discussed with contacts you nominate and consent to<\/li>\n<li>We will not use your information for any other purpose than for marketing our own products or contacting you regarding your order.<\/li>\n<li>We use &#8216;cookies&#8217;, but only to analyse traffic on our website<\/li>\n<li>We reserve the right to send promotional emails related to our products and services to the email address you nominated it. You can choose to opt out at any time and your request will be honored immediately.<\/li>\n<\/ul>\n[\/vc_toggle][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_custom_heading text=&#8221;Frequently Asked Questions:&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_toggle title=&#8221;Store Opening Hours&#8221; el_id=&#8221;1495074278310-b6faa499-2542&#8243;]You can visit us in-store and\u00a0browse the showroom from Monday to Friday between 8:30am &#8211; 5pm. If you require our urgent assistance please send an SMS message to 0439 386 218 000 and one of our team will get back to you. After hours viewing is [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQs<\/title>\n<meta name=\"description\" content=\"You can visit us in-store and\u00a0browse the showroom from Monday to Friday between 8:30am - 5pm. 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